Welcome to Authentic Food Trucks. We value every customer and are committed to providing premium-quality food trucks, concession trailers, and mobile kitchen equipment with dependable customer service. Please review our Return & Refund Policy carefully before making a purchase.
Customer Satisfaction Commitment
At Authentic Food Trucks, customer satisfaction is our top priority. We stand behind the quality of our products and strive to ensure every order meets your expectations. If you experience any issue with your purchase, our team is here to assist you promptly and professionally.
General Return Policy
Return Eligibility
Eligible items may be returned within 30 days of delivery provided they meet the following conditions:
- Item must be unused and in original condition
- Product must include all original accessories, manuals, and packaging
- Product must not show signs of installation, modification, or misuse
- Proof of purchase or order confirmation is required
Custom & Built-to-Order Units
Due to the nature of our business, all custom-built food trucks, concession trailers, and personalized units are final sale and non-refundable once production has started. Deposits made on custom orders are non-refundable.
Restocking Fee
Approved non-defective returns may be subject to a 15% restocking fee. This fee covers inspection, administrative handling, and processing costs and will be deducted from the final refund amount.
Return Shipping Responsibility
- Customers are responsible for all return shipping expenses unless the return is caused by:
- Shipping damage
- Manufacturer defect
- Incorrect item shipped by us
We strongly recommend using a trackable and insured shipping service for all returns.
Damaged, Defective, or Incorrect Orders
We sincerely apologize if your order arrives damaged, defective, or incorrect.
Reporting Timeframe
All damages or delivery issues must be reported within 24 hours of delivery.
How to Report an Issue
Please email our support team with the following:
- Your order number
- Detailed description of the issue
- Clear photos and/or video evidence showing the damage or defect
Resolution Options
Once the issue has been verified, we will provide one of the following solutions at no additional cost to you:
- Replacement unit or replacement parts
- Repair assistance
- Full or partial refund depending on the situation
If the issue is determined to be our responsibility, we will also cover applicable return shipping costs.
How to Start a Return
To initiate a return request:
- Contact our customer support team through Authentic Food Trucks with your order details
- Provide your order number and reason for return
- Our team will review your request and issue a Return Merchandise Authorization (RMA) if approved
- Follow the provided return instructions carefully
Important
Returns sent without an authorized RMA number may be refused or delayed during processing.
Refund Process
Inspection & Approval
All returned products are inspected upon arrival to verify eligibility and condition.
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Processing Time
Please allow 7–10 business days after approval for the refund to appear in your account, depending on your financial institution.
Non-Refundable Items
The following items are non-refundable:
- Custom-built food trucks and trailers
- Deposits on custom orders
- Used or modified products
- Clearance or final-sale items
- Gift cards
- Products damaged due to improper use or customer negligence
Order Cancellations
Orders may only be canceled before production or shipment begins. Once fabrication, customization, or shipping has started, cancellation requests may not be accepted.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team through Authentic Food Trucks. We are committed to making your experience smooth, secure, and professional from purchase to delivery.