PRIVACY POLICY

We collect personal and non-personal information whenever you interact with Authentic Food Trucks — whether you're browsing trailers, requesting a custom build, or messaging us for a quote.

Information you give us

• Full name and business name
• Email address and phone / WhatsApp number
• Billing and shipping address
• Order details, quote requests, and custom build specifications
• Messages, photos, or files you send our team

This is collected when you place an order, request a quote, message us on WhatsApp or our website, contact support, subscribe to updates, or fill out any form on this site.

Collected automatically

When you visit our website, we may automatically collect your IP address, browser and device type, operating system, pages viewed, time on site, and the page that referred you here. This helps us keep the site fast, secure, and easy to use.

Payment information

Authentic Food Trucks never stores or directly handles your card details. All payments are processed by trusted, PCI-compliant third-party payment providers using encrypted technology.

We use the information we collect to run the business you came to us for, and nothing beyond that:

• Prepare accurate quotes and process orders
• Coordinate freight, delivery, and pickup of trailers and equipment
• Communicate with you by email, phone, or WhatsApp about your order
• Provide customer support and after-sale assistance
• Improve our website, catalog, and buying experience
• Send promotional updates — only if you've opted in
• Detect and prevent fraudulent activity

Authentic Food Trucks does not sell, rent, or trade your personal information. We only share limited information with trusted partners who help us operate, and each one is bound to keep it confidential.

If you message us through WhatsApp Business, that conversation is also subject to WhatsApp's (Meta's) own privacy policy. We may disclose information when required by law or to protect our rights and customers.

Our website uses cookies and similar tools to improve performance, remember your preferences, analyze visitor activity, and support our marketing efforts. You're free to disable cookies in your browser settings, though some features may not work as smoothly afterward.

Some browsers offer a "Do Not Track" setting. Because there's no agreed industry standard yet for how websites should respond to it, our site does not currently change its behavior when it detects a Do Not Track signal. We'll update this policy if that changes.

If you share your phone number or message us on WhatsApp, we may use it to send order updates and quote follow-ups — and, only if you've opted in, promotional offers on trailers, equipment, and parts.

You can opt out of marketing messages at any time by replying STOP, unsubscribing from our emails, or simply telling us on WhatsApp. Service messages tied to an active order or quote aren't marketing, and may continue until that order is complete.

We keep your information for as long as your account or order relationship is active, and for a reasonable period afterward to meet our accounting, warranty, tax, and legal obligations. Once it's no longer needed, we securely delete or anonymize it.

Authentic Food Trucks is based in the United States, and the information we collect is stored and processed here. If you're reaching out or placing an order from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. While we follow commercially accepted security practices, no method of transmission over the internet is ever 100% guaranteed — and we're upfront about that.

If Authentic Food Trucks is ever involved in a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction. We'll require any new owner to honor the commitments made in this Privacy Policy.

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to that information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, simply message us on WhatsApp at +1 (626) 255-0224 or reach out through our Contact page.

Our site may link to third-party websites for your convenience. We don't control and aren't responsible for the privacy practices or content of those external sites — we'd recommend reviewing their policies before sharing any information.

Authentic Food Trucks is built for business owners and entrepreneurs. Our site is not intended for anyone under the age of 18, and we do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates take effect as soon as they're posted to this page, and continued use of our site means you accept the revised policy.

Questions about this policy or how your information is handled? Our team is reachable directly — no call centers, no runaround.

• WhatsApp: +1 (626) 255-0224
• Website: authenticfoodtrucks.com
• Contact form: authenticfoodtrucks.com/contact-us